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Terms & Conditions

This page details our customer terms and conditions.

Martin & the Magpie LTD

120 High Street, Hungerford, Berkshire, RG17 0LU
Tel: 01488 681 062

Making a purchase could not be easier. Just browse our shop online, and add any bouquets  that you wish to buy to your shopping cart. After you have finished your selection, click on the 'Checkout button and you will be asked for a few details that we need to be able to complete the order.

We accept credit card payment. If you are shopping from outside the UK, place your order and your credit card company will convert the transaction to US Dollars or your own local currency.

We accept credit cards, Visa, Mastercard. You may send and pay for flowers over the phone by calling us (unfortunately we can’t accept AMEX for payments made over the phone or in the shop). Orders that are cancelled online or via the phone are subject to a cancellation fee.

When confirmation of order is received, this is to indicate that we have received your order. It does not indicate that a contract exists between us. We will indicate acceptance of your order, and hence a contract between us, when payment has been processed you will receive a confirmation email. We have included this term to protect us in the case that a mistake has been made in pricing, we have inadvertently under-priced goods, or we are no longer able to supply a particular product for some reason. In the case of a change of price, we will always contact you first to ensure that the price is acceptable. 
Local Delivery Schedule Orders received before Midday Monday to Saturday UK time for delivery will be delivered on the same day if required. Orders received after this time are generally delivered the following day. Delivery Schedule Orders for outside the local area received before 11AM Monday to Thursday will be delivered the following working day if required.
Orders with a specified delivery date will be delivered on that day.
Orders placed to be delivered on a public holiday will be delivered the next working day. Online deliveries can only be in the UK.

No timed deliveries - except for funeral tributes and weddings.

Please telephone on if you have an emergency order.

If you require specific flowers please telephone at least 48 hours before delivery is required.

Orders are delivered ONCE. If the recipient is not home the flowers/plant are returned to the shop and a delivery note is left informing them to collect from the shop. 
If a neighbour is home we will try and leave the flowers/plant with them providing they are willing to take responsibility for the delivery.
If the recipient is physically unable to collect their flowers/plant a new delivery date will be arranged with the recipient at Martin & the Magpie earliest convenience. 
Martin & the Magpie are not responsible for theft or damage of flowers, plants or sundries if left. 
We take care of our flowers and ensure freshness and quality at all times. 
Orders are inclusive of 20% VAT - VAT number 102 676 533

Credit Card Security. When the order is placed at our website, credit card numbers are encrypted using 256 bit encryption. They are only decrypted after they reach our computer. They are not held in clear text on any website. 
Guarantee - we guarantee your complete satisfaction. 
Getting in touch with us, if you need to reach us, please email us or you can call or write to us.
Privacy Policy, you can view our Privacy Policy online.
Returns Policy Your rights to return goods are protected under the EU Distance Selling Directive which can be found athttp://www.hmso.gov.uk/si/si2000/20002334.htm
Orders that are cancelled online or via the phone are subject to a cancellation fee.